Privacy Policy | One Ocean Expeditions

privacy policy

Your privacy is important to us.

One Ocean Expeditions (OOE), a privately held, Canadian owned company prides itself on guest and client service and satisfaction.  A world-leader in expedition cruising, OOE offers personalized experiences in remote destinations. With a reputation for exceptional quality, industry-leading safety standards and unparalleled value, OOE remains committed to environmental and social responsibility, supporting world-class scientific research, historical and environmental preservation and sustainment of local communities.

We believe in providing the best possible guest experience (which may be initiated online) from the onset of inquiry, straight through to follow up after every voyage. Our passengers’ privacy is of paramount importance to us.

Your Online Experience

OOE has chosen not to utilize targeted or invasive digital marketing (pop-ups) to assist in the ease of enjoyment when visiting our website.  Our website does utilize ‘cookies’ which effectively gathers information about the user online and feeds it back to Google Analytics (click here for more information on the use of cookies).  Once our viewers leave our website we do not have any tracking mechanisms or create analytics of our viewers’ behaviour.  OOE was a late bloomer regarding social media, as we set up our first social media account in 2014, in connection with the Victoria Strait Expedition.  Four years later we now utilize a variety of social media sites to share video footage, imagery and story-telling from all regions we visit.  Permission is always obtained prior to our sharing outside imagery or stories and is credited to the appropriate source.

Your Email Address

Email addresses are only part of our passenger list if you or your travel agent have provided it to us.  We do not purchase or partner with third party organizations to expand our mailing lists. For those interested, our monthly newsletter (Ocean Notes) is sent out via MailChimp and shares current updates and news about our organization.  To opt in for these monthly updates, you can sign up here or send a request by email to: [email protected]

Your personal data and our Privacy Policy

We respect the importance of keeping your personal data private. Our privacy policy has been designed to ensure our guests’ personal data is fully protected at all times. Personal data is information by which an individual can be identified. Canadian legislation protects your data and privacy. As a Canadian-based company, we take this legislation and the regulations created under it seriously and have always complied with and exceeded the imposed requirements. As of May 25th 2018, we will also abide by the General Data Protection Regulation (GDPR), a European Union (EU) privacy law that will affect businesses around the world. At OOE, we endeavour to treat everyone’s data in the same secure manner, wherever you are from. This policy sets out how we use your data and why.

About One Ocean Expeditions

One Ocean Expeditions is a Canadian owned and operated expedition cruise specialist with a head office in British Columbia, Canada. A world-leader in expedition cruising, OOE offers personalized experiences in remote destinations. With a reputation for exceptional quality, industry-leading safety standards and unparalleled value, OOE remains committed to environmental and social responsibility, supporting world-class scientific research, historical and environmental preservation and sustainment of local communities.

How we collect your data:

When you call us, fill out a website form, email us, or book an expedition cruise with us, all of the data relevant to your expedition cruise (or potential expedition cruise) is collected securely in our in-house database.

How your data is used:

Your personal data is used to fulfil our obligations to you, which include:

How long your data is stored:

At OOE, we use the information that is provided to us only for the reason it was collected. This personal data is stored on a secure private server and never sold, rented or shared with others except as is necessary to fulfil our expedition cruise obligations to you. This information is used to understand our guests’ needs and provide a positive and personal guest experience. After travelling with us, your data is kept safe and secure, for up to 10 years for legal and tax purposes. We guarantee your data is stored and processed securely.

Who can access your personal data:

Only OOE can access your personal data. We promise to never sell or rent your data to third parties. We also promise to only share your personal information when it is required to fulfil our expedition cruise obligations to you. Data submitted through our forms is accessible only by OOE. Our website developers do not process or store your personal information for any purpose, nor do they pass it on to any third parties.

Your digital data:

Your online data is used by our web team to produce a well-functioning, user-friendly website that is optimized for your needs. We do not use your online data to re-target advertisements or produce pop-ups. Our goal is to provide a a non-invasive online experience. OOE does not attempt to identify anyone from your online data. Our website may use "cookies" to enhance the user experience. Users may choose to set their web browser to refuse cookies, or to alert the user when cookies are being sent. If you do not want your visit to be tracked by Google Analytics, you can opt out here.

Using our website:

This policy details how data is collected and used from www.oneoceanexpeditions.com. By using our website, you are accepting these terms. We may update this policy from time to time. If we do, we will revise the updated date at the bottom of this page. We encourage users to frequently visit this page to remain informed about how we protect the personal information we collect. If you have any questions or concerns, please reach out to us using the contact information below. We care about your privacy and your experience and we will do all that we can to protect it.

How to contact us:

You have the right to request to view, edit or request the removal of your personal data from OOE at any time.
For data enquiries, please use the contact details below and include your full name, email address, full address and the details of your request.
By email: [email protected]
In writing: One Ocean Expeditions, PO Box 801, Squamish BC, Canada V8B 0A6.
Please note that this page has been written to provide you with simple and clear information. If anything is unclear, please get in touch – we welcome enquiries and feedback.

Policy last updated May 24, 2018